Shipping Policy

Last Updated: September 27, 2026

Thank you for shopping with us. We are committed to providing high-quality products and a smooth delivery experience.

1. Made-to-Order Products

All of our products are made to order. This means your product is produced specifically after you place your order.

Because our products are made to order, production time and shipping time are separate.

Your order must first be produced and prepared before it is shipped.

2. Processing and Production Time

Orders are generally processed and produced within approximately 2–7 business days.

Production times may vary depending on the product, order volume, holidays, or other circumstances.

Please note that production time is not included in the shipping time.

3. Estimated Delivery Times

After your order has been produced and shipped, estimated delivery times generally range from:

• United States: approximately 3–8 business days

• Canada: approximately 5–12 business days

• Europe: approximately 5–12 business days

• Other international destinations: approximately 7–20 business days

These are estimates, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination country, carrier, customs processing, weather, holidays, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, product, shipping method, and order details.

If free shipping is offered for a specific product, promotion, or order, the applicable shipping offer will be clearly displayed at checkout.

5. Order Tracking

Once your order has been produced and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the package has been handed to the carrier.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet entered production, please contact us as soon as possible if you need to correct your address.

Once an order has entered production or has been shipped, we may not be able to change the shipping address.

If a package is returned to the sender because of an incorrect or incomplete address, we will contact you regarding the available options. Additional shipping or reshipping costs may apply.

7. Undeliverable or Unclaimed Packages

If a package cannot be delivered or is returned because the recipient was unavailable, refused delivery, provided an incorrect address, or failed to collect the package, please contact us.

Depending on the circumstances, additional shipping costs may apply for reshipment.

8. Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible.

For damaged packages, please provide clear photographs of the damaged product and packaging so that we can investigate the issue and determine the appropriate resolution.

If a package is confirmed as lost or arrives damaged due to shipping, we will work with our fulfillment and shipping partners to provide an appropriate solution, which may include a replacement or refund where applicable.

9. P.O. Boxes

Delivery to P.O. Boxes may not be available or guaranteed for all products, destinations, or shipping methods.

If you use a P.O. Box address, please understand that delivery times and availability may vary.

10. Shipping Issues and Reporting Period

Any shipping-related issue, including a package that is lost, damaged, missing, or otherwise affected by a delivery problem, must be reported to us within 30 days of the delivery date or the estimated delivery date, whichever is applicable.

Reports submitted after this period may not be eligible for replacement or refund.

11. Delays Beyond Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Customs processing

• Severe weather

• Natural disasters

• Carrier delays

• Holidays

• Incorrect or incomplete addresses

• Strikes or transportation disruptions

• Government restrictions

• Other unforeseen events

We will do our best to assist you if a delivery issue occurs.

12. Contact Us

If you have any questions about your order or shipping, please contact us through the contact information provided on our website.

We are happy to help.