Return & Refund Policy

Last Updated: September 27, 2026

Because our products are made to order specifically for each customer, we generally do not accept returns or exchanges due to a change of mind, incorrect size selection, incorrect color selection, or personal preference.

However, if your order arrives damaged, defective, incorrect, or incomplete, please contact us and we will review the issue.

1. Made-to-Order Products

Our products are made to order after you place your order. Because each product is produced specifically for your order, we generally cannot accept returns or exchanges for reasons unrelated to a product defect or fulfillment error.

This includes:

• Change of mind

• Ordering the wrong size

• Ordering the wrong color

• Personal preference

• No longer wanting the product

• Incorrectly selecting a product variation

Please carefully review the product description, size chart, color, and order details before completing your purchase.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing or printing defect, please contact us within 30 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Clear photographs of the packaging, if applicable

We will review the issue and determine the appropriate solution.

Depending on the circumstances, an approved claim may result in a replacement or refund.

3. Wrong Product

If you receive a product that is different from the product you ordered, please contact us within 30 days of delivery.

Please provide your order number and clear photographs of the product you received.

If the issue is confirmed to be a fulfillment error, we will work to provide an appropriate resolution, which may include a replacement or refund.

4. Missing Items

If an item is missing from your order, please contact us within 30 days of delivery.

Please provide your order number and explain which item is missing.

We will review the order and, where applicable, arrange a replacement or refund.

5. Incorrect Size or Color Selected by the Customer

If you selected the wrong size, color, product, or other product variation when placing your order, we generally cannot provide a return, exchange, or refund.

Please carefully check your order details before submitting your purchase.

If you contact us before your order enters production, we may be able to make a correction depending on the status of your order. Corrections cannot always be guaranteed.

6. Return Authorization

Please do not send any products back to us without contacting us first.

Unauthorized returns may not be accepted or processed.

If a return is specifically approved, we will provide instructions regarding where and how the product should be returned.

7. Refunds

If your refund is approved, the refund will generally be issued to the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

8. Exchanges and Replacements

Because our products are made to order, standard exchanges are generally not available.

If a product is defective, damaged, incorrect, or otherwise covered by an approved claim, we may provide a replacement where appropriate.

9. 30-Day Reporting Requirement

Claims involving damaged, defective, incorrect, missing, or otherwise problematic products must be submitted within 30 days of delivery or the estimated delivery date, as applicable.

Claims submitted after this period may not be eligible for a replacement or refund.

10. Customer Responsibilities

Customers are responsible for providing accurate order information, including:

• Shipping address

• Product selection

• Size

• Color

• Quantity

• Other order details

We are not responsible for issues caused by incorrect information entered by the customer, except where required by applicable law.

11. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived or excluded under applicable law.

If mandatory consumer protection laws in your country or region provide additional rights, those rights will continue to apply.

12. Contact Us

If you believe your order has a defect, damage, fulfillment error, missing item, or another issue covered by this policy, please contact us before returning anything.

We will review your request and help determine the appropriate next step.